Minisforum customer service Minisforum has excellent customer service. The team advised me to ship the unit to their Canadian warehouse which saved a lot of time and money. ※ For commercial orders and bulk purchases that experience customer service Minisforum. Instead of posting correct info on the sale page or support the customer they kept playing silly games in terms of asking to send photos, videos of the item then stopped replying altogether. com & support@minisforum. I contacted Minisforum customer support and they send me a brand new pc for replacement within a week. ※ For purchases from third-party platforms or retailers, please contact them if customers require refunds, replacements or other customer services. MINISFORUM insists on the principle of innovation & stability, to provide Mini PCs from a professional perspective to global PC channel distributors with commercial value. Copyright © 2017-2022 MINISFORUM - Micro Computer（HK）tech limited / Version 3. Go to item 1 Go to item 2 Go to item 3 Go to item 4. The only way to contact them is via email, and it feels like you need You can submit a form directly or call our customer service. MinisForum makes the best mini-pc's and with their forays into Mini-ITX boards, sff workstations, I am very satisfied with the customer service and grateful that I can’t enjoy the product to the best of it’s abilities. Humanzied Customer Service System. Thank you so much for the feedback! If you MINISFORUM adheres to the business philosophy of "Winning the World with Professionalism and Creating Value for Customers", takes customer satisfaction as the high purpose. creality shipping issue and customer service question for the group upvotes The worst customer service ever. I will definintely purchase from them again. Message received successfully, we will contact you support app. com (Aliexpress store) Tech support: support@minisforum. Verdiene Geschenke mit den Punkten, die Sie gesammelt haben. I have since the problem with minisforum ordered a new computer from beeline. For business cooperation: pr@minisforum. minisforum minisforum Customer service is worse after they contacted me as a result of this review. The leader in Mini PCs. 34,220 likes · 3,329 talking about this. Your choices include getting peeved with them or understanding their situation and being more patient. The worst customer service ever. I had an issue with the DP port as mentioned by other reviews. The PC itself is very nice and is built with excellent quality. com customer service terms - Minisforum minisforum I deeply appreciate their commitment to resolving the issue and their clear and frequent communication throughout the process. We value customers' priceless opinions on product development. eu@minisforum. The company's poor customer service only exacerbates the issue. It works perfectly. The UM790 Pro, despite its promising specifications, has proven to be unreliable and defective. Thanks. Our product is able to deliver unparalleled satisfaction and reliability to customers, and has amazed them with such a small body and mighty performance. Poor Customer Support: They don’t have a chat agent or phone support. And my refund was back to my original credit card after 1 day the order has been canceled. Personally, I find their PCs to be worth the aggravation of their current customer service minisforum minisforum I would like to give a big thanks to Lily and Shiney, who were the best of the best in terms of customer service. Date of experience: 09 November The customer service gave me conflicting information. Minisforum’s support team goes above and beyond, and I am thoroughly impressed with their service. I highly recommend Minisforum not just for their excellent customer support, but also for the quality of their products. Thank you, Minisforum, for your excellent customer care! I highly recommend them for both their products and support. I got it in time. Date of MINISFORUM aims to become a top-tier innovator, manufacturer, and supplier of mini PCs. Right now minisforum has a big problem with customer service (they are actively working on this) and you just described one of their known issues. Their engineers did not know about the incompatibility issue until multiple customers pointed it out to them. Excellent Service. I contact customer service, and they replied to my the next business to get my order canceled. Please Message received successfully, we will contact you support app. Overall, a great experience with Minisforum. ” Wanted to say thanks to Minisforum for amazing customer support, for care about their brand name and for making such a great mini-PCs ️. contact@minisforum. minisforum minisforum. Hello, I am the Minisforum rep here in reddit. Date of experience: 04 December 2023 Excellent warranty and customer service to replace a faulty unit. Date of experience: July 13, 2024 The quality of Minisforum products appears to be absolutely awful i bought a MS-A1 from the company and had to keep contacting them to get a solution only to be constantly asked to provide photos of what i had already provided photos of so i ended up returning it for a refund luckily i got the refund eventually but i went through hell to get it the customer service is minisforum minisforum Great Products, Great Service. 0 We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Minisforum have the best warranty and customer service. Date of experience: August 12 MINISFORUM adheres to the business philosophy of "Winning the World with Professionalism and Creating Value for Customers", takes customer satisfaction as the high purpose. Minisforum-EU. Date of experience: September This is mostly a vent post but also really looking for some reassurance from previous minisforum customers. com For customer service: I deeply appreciate their commitment to resolving the issue and their clear and frequent communication throughout the process. Rewards. com (Amazon store) lydia@minisforum. Minisforum has proven to be an untrustworthy brand in my experience. The team was incredibly helpful and responsive throughout the entire process, and they even provided a replacement from a more recent production run with slight design improvements. We will provide complete and necessary after-sales customer service for all customers. ; Q4: UM790- Auto Power On; Q5: Enable performance mode Warranty Policy - Minisforum minisforum The quality of Minisforum products appears to be absolutely awful i bought a MS-A1 from the company and had to keep contacting them to get a solution only to be constantly asked to provide photos of what i had already provided photos of so i ended up returning it for a refund luckily i got the refund eventually but i went through hell to get it the customer service is Shipping Policy - Minisforum minisforum minisforum minisforum Good Customer service. Minisforum's support and warranty service were exceptional; they promptly replaced the unit without any hassle. They didn't thoroughly test their system before launching. 0 I purchase a Minisforum UM690 for little over a year and 2 weeks ago it stop working on me. Date of experience: 07 June 2024. I deeply appreciate their commitment to resolving the issue and their clear and frequent communication throughout the process. Reply from MINISFORUM. *WHERE DID YOU BUY IT? *WHAT'S YOUR QUESTION? Thank you! All products purchased on Minisforum's official store are covered by our 2-year warranty. I miss placed an order for a pre-sale product UM890 Pro. Garantie. Date of experience: November 09 Customer service. For more information about customer support, please see “Contact Us. Chinh Le. com. Minisforum bietet jedem Kunden eine 2-jährige Garantie. Date of experience: 04 December 2023 Real Reviews From Real Customers - minisforum minisforum Customer service is worse after they contacted me as a result of this review Had a first time great experience shopping with this company and it won’t be the last by the looks of it as Minisforum got a lot to offer the consumer looking for a great quality product on different levels of tech that they provide. Ordered a V3 in the black Friday Ordered a V3 in the black Friday sale's. Had a first time great experience shopping with this company and it won’t be the last by the looks of it as Minisforum got a lot to offer the consumer looking for a great quality product on different levels of tech that they provide. I had a few questions before purchasing that they answered. Save yourself the frustration and look elsewhere for a mini computer. store. MINISFORUM listens to and cares about your opinion. My UM690 suddenly stopped working and Minisforum support team was quick in their responses and identified that the motherboard was short-circuited. Minisforum. Q1: Wake on Lan (网络唤醒）; Q2: How to turn off RGB; Q3: Solution for occasional black screen issue. We'll get back to you within one business day. MINISFORUM is dedicated to thoughtful after-sales customer service, and providing assistance in every aspect of the mini PC experience. The customer service I experienced is really good. One said I need to buy a specific RAM, the other said later this RAM won't work with the system. Zero problem. com For customer service: support@minisforum. The Minisforum HX99G is a powerful mini PC with advanced features and cutting-edge technology. We only deliver to European countries. They ship from Hong Kong which I didn't realise until after placing the order, there were no problems though, once dispatched (a week later which they state) I could track the parcel and received updates from FedEx and minisforum by email closer to the delivery date. And when we ran into a duty issue, they fully supported me and helped me get my PC. EU consumer law say that minisforum have to reimburse me especially when the product is not accepted as a full and workeble product. I placed an order for an MS-01 in the first week of Feb. Summary Until this company get a workable process to service customers, stay away. Any of your opinions or feelings will be taken care of ASAP, and we promise to deliver satisfying results. Date of experience: January 25, 2024 Excellent Service. eeiluof qcen wfbhv jciswu fgng xjy sybze czlm mbnzo inlgzw